Contractual Relationship

We believe in easy replacement policy to any natural or legal person ('Customer Consumer User You Your') interested in buying products and or services listed on the web portal and our mobile application Utiliva - spare parts expert (singly known as platform and collectively as platforms.

This policy constitutes a legally binding and enforceable agreement between the company and the user(s) interested in buying products and or services ('Services') on our platforms and shall expressly supersede prior written agreements with you.

Acceptance

Utiliva provides a platform(s) for its customer(s) to search for required products and or services, subject to this policy. By using the platform(s) in any way, you agree to be bound by this policy. Furthermore, when purchasing any product(s) and or service(s), you agree to abide by all applicable guidelines policy(s), which are subject to change from time to time and without any prior intimation. In case you do not agree to this policy, you may not use or access or stop your use or access to our platform(s). You are requested to read and understand this policy before accessing or using the platform(s).

You hereby represent that you are eighteen (18) years of age or above ('legal age') and are fully able and competent to understand and agree to the Terms, conditions, obligations, affirmations, representations, and warranties set forth in this policy and to abide by and comply with the terms stated therein. If you are under the age of 18 years, you may use the platform(s) only with the involvement of an adult, whether parents, guardians or any other person of or above the legal age.

If you are using the platform(s) on behalf of an Organisation Company, you agree to this policy on behalf of that Organisation Company and you represent that you have the authority to act on behalf of the Organisation Company.

Should you object to this policy, any guidelines, or any subsequent modifications thereto or become dissatisfied with Utiliva in any way, your only recourse is to immediately discontinue the use of our platform(s). You are, however, encouraged to inform our customer care team here, who shall endeavour to address your concerns.

Applicable products and services may be not returnable. However, you are encouraged to ensure that you have checked for compatibility and applicability of our products and or services before such purchase. The Company shall not be obligated to perform under this Policy in case of non-compatibility, non-applicability and misjudgement of products and or services purchased from our platform(s).

General Terms and Conditions of Returns

Returns shall be subject to the following terms & conditions:

There is no return policy for goods sold through the website www.Utiliva.com

General Terms and Conditions of Cancellation

User's may cancel an order before the order has been shipped by the company, the company may accept the cancellation and refund the amount to the user(s). However, the company may not be able to cancel orders that are already shipped and or in transit.

This policy governs the use and access of the web portal and our mobile application www.Utiliva.com